At olukalus, we want you to be completely satisfied with your purchase. If you’re not happy with your sleeping pillow for any reason, our hassle-free return policy ensures a smooth process.
- Eligibility for Returns & Refunds
✅ You may return your pillow within [X] days (e.g., 30, 60, or 100 nights) of delivery for a full refund or exchange.
✅ Conditions:
The product must be unused, in original packaging, and free of stains, odors, or damage.
Proof of purchase (order number/receipt) is required.
❌ Non-Returnable Items:
Opened or used pillows (for hygiene reasons, unless defective).
Final sale or clearance items (if applicable).
- How to Initiate a Return
Contact Us: Email uwonwntgqo@iubridge.com or log into your account to request a return.
Provide Details: Include your order number, reason for return, and whether you prefer a refund or exchange.
Wait for Approval: We’ll email you a return authorization (RMA) number and instructions.
Ship It Back: Send the pillow to our return address (provided in the email) using a trackable shipping method. - Refund Process
Approved Returns: Refunds are processed within [X] business days after we receive the item.
Original Payment Method: The refund will be issued to your credit card, PayPal, or original payment source.
Shipping Costs: Return shipping is the customer’s responsibility unless the item is defective or incorrect (we cover the cost in these cases). - Exchanges
Need a different size, firmness, or model? We’ll happily send a replacement once your return is received.
Exchanges are subject to product availability. - Damaged or Defective Items
If your pillow arrives damaged or has a manufacturing defect:
Notify Us Within [X] Days (e.g., 7 days) of delivery with photos/video proof.
Fast Resolution: We’ll send a free replacement or issue a refund immediately.
- Extended Trial Period (Optional for Sleep Brands)
💤 Love It or Return It Guarantee:
Try your pillow risk-free for [X] nights (e.g., 100 nights). If unsatisfied, return it for a full refund—no questions asked. - Contact Us
For return requests or questions:
Email:uwonwntgqo@iubridge.com - Phone: +1206-293-6236
- Address:2239 Levy Court, WA 98101,USA